TERMS & CONDITIONS
You agree to the following terms and conditions when you become a customer and enter into a contract for the purchase of goods from Pinkhousefabrics.com
(Rosahuset gruppen AB 559068-1176).
Pinkhousefabrics.com only enter into contracts with adults over 18 years. If the person is a minor, parental permission is required for purchases.
-TAX & DUTY
We ship all orders from Sweden and all our prices are without VAT, and all fees such as customs and handling fees who may occur are paid by the purchaser.
-UPS - STANDARD SHIPPING 38$
38$ for all shipping regardless of order value. Delivery time 7-10 working days. Note that delays could occur with the freight company’s delivery times meaning we cannot guarantee the delivery time. We ship all orders from Sweden.
RETURNS AND EXCHANGES
-THE RIGHT TO RETURN
In accordance with Swedish distance and home sales act, you have the right to change your mind within 14 days of receiving the items*. Please make contact with our customer support to make a return at firstname.lastname@example.org
In order to be valid for return, the product must be unused. The customer can examine the product, but it should be essentially unchanged. Items must be returned in their original packaging. Handling of returns can take up to one working week but they are normally handled on the same day they are received.
* No returns of our fabrics sold by the meter
The same day we receive your return, we refund your money into your account. For payments with bank card, it usually takes 3-5 banking days before you have the money in your account. With Paypal, the refund is instant.
COMPLAINTS AND WARRANTY
If there is a problem with the product, it will be repaired or replaced with a new one. If you want to complain about a product, please contact our customer service. Please have your order number at hand so that we can help you as quickly as possible. We pay for all return and shipping costs for faulty products. We follow the Consumer Complaints Board’s recommendations and guidelines.
We offer at least 1 year’s warranty on all products. This is valid for all products in our range. If the warranty time exceeds 1 year, this will be stated in the product description.
Swedish law applies to disputes, and disputes will be settled in Swedish courts.
COOKIES & SECURITY
The first type saves a file permanently on your computer; these cookies are used for example to measure how visitors move around the website. This is only so you can be able to offer visitors better services. The text files can be removed and most browsers support this. At Pinkhousefabrics.com we use this type to keep track of your shopping cart, and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information. Thus completely anonymous.
We care about your safety and will not disclose your customer information to third parties. We ask only for the information required in order for us to fulfil our commitment to our customers in the best possible way.
Pinkhousefabrics.com accept Visa, Visa Electron, Mastercard and Maestro. All card numbers are encrypted, which provides payment security. We also offer Paypal services so that you can pay using your Paypal account or a debit card.